Privacy Policy


First Choice Plumbing and Heat Pump
Effective Date: January 1, 2025

At First Choice Plumbing and Heat Pump, your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and share information when you use our website, contact our team, schedule service, or opt in to receive communications from us.

By using our website or submitting your information, you agree to the practices described below.

1. Information We Collect

We may collect the following types of information when you interact with us:

1.1 Personal Information

Includes information you voluntarily provide, such as:

  • Name
  • Email address
  • Phone number
  • Service address
  • Details about your plumbing, heating, HVAC, or pump service needs
  • Any messages you submit through our contact forms

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Time spent on our website
  • Cookies and tracking technology data

This information helps us analyze website performance and improve the user experience.

1.3 Mobile Phone Numbers (SMS Consent)

If you provide your mobile number and opt in to receive text messages, we store your number securely for communication purposes only.

Mobile opt-in information is never shared, sold, or transferred to third parties for any reason.

2. How We Use Your Information

We may use your information for:

  • Responding to service requests
  • Scheduling appointments
  • Providing estimates
  • Customer communication and updates
  • Sending invoices, confirmations, and follow-up information
  • Improving our website and services
  • Internal business operations

If you opt in to SMS, we use your number strictly for customer care messages and service-related updates.

3. Data Sharing

3.1 No Sale or Sharing of Customer Data

We do not sell, share, or distribute your personal information to third parties for marketing or promotional purposes.

3.2 Mobile Opt-In Data

  • Mobile opt-in and SMS consent information is never shared with anyone for any purpose.
  • Any reference to data sharing elsewhere in this policy excludes mobile opt-in data.

3.3 Service Providers

We may share necessary data with trusted third-party service providers strictly to help us operate our business (e.g., email platforms, scheduling tools, or website hosting providers).
These providers may only use your data to perform services on our behalf.

4. Messaging Terms & Conditions (SMS/Text Messaging)

By providing your phone number and agreeing to receive texts, you consent to receive informational text messages from:

First Choice Plumbing and Heat Pump
From: +1 (855) 999-7586
Regarding customer care and service communication.

  • Consent is not a condition of purchase.
  • Message frequency varies.
  • Message and data rates may apply depending on your mobile plan.
  • You may unsubscribe at any time by replying STOP.
  • For help, reply HELP.
  • You can also reach us at (855) 999-7586 or choiceplumbingne@gmail.com.

Mobile opt-in data is never shared with third parties.

5. Cookies & Tracking

Our website may use cookies, analytics, and tracking tools to improve loading speed, measure performance, and enhance your browsing experience.
You may disable cookies through your browser settings, but certain features may not function properly.

6. Data Security

We use industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse.

However, no online transmission is ever 100% secure. By using our site, you acknowledge and accept this risk.

7. Links to Third-Party Websites

Our website may contain links to external websites (e.g., product manufacturers, social media platforms, financing options).
We are not responsible for the privacy practices or content on those sites.

8. Children’s Privacy

Our services and website are not directed toward children under age 13.
We do not knowingly collect information from children.

9. Your Privacy Rights

You may request to:

  • Review the personal data we hold about you
  • Correct or update your information
  • Request deletion of your data (except information required for legal, safety, or business reasons)
  • Opt out of text messages at any time

To make a request, contact us at:
📧 choiceplumbingne@gmail.com
📞 (855) 999-7586

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with a revised effective date.

Continued use of our website or services constitutes acceptance of any updated terms.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, you may contact us:

First Choice Plumbing and Heat Pump
Serving Fryeburg, ME, Western Maine, & Eastern New Hampshire
📧 choiceplumbingne@gmail.com
📞 (855) 999-7586